This policy explains how Good Front Studio handles personal information when you visit this website, submit a project enquiry or work with us on website design and development. It is written for clients and visitors in the United Kingdom and other regions where we work remotely.
Please do not send passwords, payment-card details or other sensitive credentials through the enquiry form or ordinary email.
Information we may collect
When you contact us, we may receive your name, email address, telephone number, business name, business type, existing website, preferred launch date, approximate budget and the information you choose to include in your enquiry. During a project, we may also receive brand materials, content, feedback, approvals and access information needed for agreed services.
Our hosting and security providers may process basic technical information such as IP address, browser and device type, requested pages, timestamps and security events. This helps deliver and protect the website.
How we use information
- To reply to enquiries and understand your requirements.
- To prepare previews, proposals, scopes and quotations.
- To provide website design, development, launch and support services.
- To communicate about project decisions, feedback, approvals and payments.
- To improve the clarity, reliability and experience of this website.
- To maintain appropriate business, accounting and dispute-resolution records.
We do not sell personal information or use enquiry details to create advertising profiles.
Service providers and international processing
We may use third parties for website hosting, security, email, file storage, website analysis and payments. These may include Cloudflare for hosting and security, an email delivery provider for enquiry forms and PayPal or another payment provider when a client chooses to pay. Each provider handles information under its own terms and privacy controls.
We only refer to analytics or marketing tools here if they are actually added to the website. At present, this site does not intentionally run advertising trackers. Because clients and providers may be in different countries, information may be processed outside your country with the safeguards available through those providers and applicable law.
How long we keep information
Enquiry information is kept only as long as reasonably needed to reply, prepare a proposal and maintain appropriate records. Project information may be retained for delivery, support, accounting, legal obligations and reasonable dispute prevention. Information that is no longer needed is deleted or securely de-identified where practical.
Your choices and rights
Depending on where you live, you may ask us to provide access to personal information we hold about you, correct inaccurate information, delete information that is no longer required, or explain how it has been used. Some records may need to be retained for legal, accounting or contractual reasons. We will explain any relevant limitation when responding.
Privacy questions
To make a privacy request, email hello@goodfrontstudio.com. Please identify the enquiry or project concerned and describe the request clearly.