These terms describe the general basis on which Good Front Studio provides custom website design, development and related digital services. Each paid project is also governed by a written proposal, project description or other scope confirmed by both parties. If an agreed project document differs from these general terms, the agreed project document takes priority for that project.
Services and agreed scope
Services may include website planning, design, front-end development, content structure, responsive layouts, basic search optimisation, integrations, domain connection, deployment and post-launch support. Only the pages, features, content work and deliverables listed in the written scope are included.
A free homepage preview, where offered, is a limited concept rather than a finished website or transfer of ownership. There is no obligation to proceed after reviewing it.
Quotes, payment and when a project starts
Unless a quote states otherwise, it remains open for 14 calendar days. Prices shown on this website are starting points rather than binding quotations. The proposal confirms the final price, billing currency, deposit, milestones, final balance and any third-party costs.
No payment is requested before the scope and deliverables are confirmed. A project starts when the written proposal has been approved, the agreed deposit has cleared and the required starting content or access has been supplied. The deposit reserves production time and funds initial research, communication, design and development.
Client responsibilities and timing
The client agrees to provide accurate copy, images, brand files, logins or access, feedback and approvals within the agreed times. The client must have the legal right to use all text, photographs, logos, trade marks and other materials supplied for publication.
Schedules depend on timely content, access and decisions. Where client feedback or materials are delayed, delivery dates move accordingly. We will communicate a revised schedule where practical.
Revisions and work outside scope
Standard Starter, Growth and Signature projects include three structured revision rounds unless the proposal states otherwise. A round means one consolidated set of feedback on the work presented at that stage. Corrections needed to meet the agreed scope are not treated as optional extras.
New pages, a different approved direction, replacement content, new integrations or other work outside the scope will be explained and quoted before it begins. We do not proceed with chargeable additional work without agreement.
Ownership, licences and third-party services
After the agreed project is complete and all due fees are paid, the client receives the ownership or usage rights stated in the proposal for the agreed deliverables. Good Front Studio retains rights in pre-existing tools, methods and reusable know-how. Any portfolio use will respect confidentiality and will not imply performance results that do not exist.
Third-party content, fonts, stock assets, plugins, software, booking platforms, payment services, domains and hosting remain governed by their own licences and terms. Their subscriptions, renewals, availability and policy changes are outside our direct control.
Launch, acceptance and post-launch support
Final delivery or launch normally follows client approval and settlement of the amount due. We check agreed links, forms and key layouts before launch. The client remains responsible for the accuracy and legality of business information, prices, claims and regulated content.
Three months of technical care covers launch-related faults in the delivered work and small operational questions. It does not include new pages, redesigns, new functionality, ongoing content, ongoing SEO or issues caused by unauthorised changes or third-party platform updates. After that period, support may be quoted separately or charged at an agreed hourly rate after the expected time is confirmed.
Pausing or ending a project
Either party may ask to pause or end a project in writing. Good Front Studio may pause work where agreed payments, content, access, feedback or approvals are materially overdue, or where a request would be unlawful or unsafe. We will normally explain the issue and allow a reasonable opportunity to resolve it.
If a client remains unresponsive for 30 days after a written follow-up, the project may be treated as paused. After 60 days without a response, it may be treated as client-initiated termination and rescheduling may require a new timetable. Fees and refunds are handled under the Refund & Cancellation Policy and the agreed proposal.
Results, liability and updates
We do not guarantee a particular search ranking, traffic level, number of enquiries, bookings, sales or revenue. Examples and concept projects demonstrate design approach only. Nothing in these terms excludes liability or consumer rights that cannot legally be excluded.
To the extent permitted by law, liability connected with a project is limited to reasonably foreseeable direct loss and, in total, the fees paid for the affected project. Neither party is liable for indirect loss that could not reasonably have been anticipated. These general terms may be updated for future projects; the version accepted with an existing project continues to govern that project unless both parties agree otherwise.
Questions about these terms may be sent to hello@goodfrontstudio.com.